Privacy policy

Privacy Policy: ErgoPanda

Last Updated: April 23, 2026

At ErgoPanda, we value your privacy and are committed to protecting your personal information.

This website and storefront (the “Store”) is operated to provide customers with a secure and convenient online shopping experience. Our Store is powered by Shopify, which supports order processing, payments, shipping coordination, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Store, make a purchase, or interact with any part of our website.

By accessing or using our Store, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal Information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you use our Store, we may collect the following types of personal information:

Contact Information

  • Full name

  • Shipping and billing addresses

  • Email address

  • Phone number

Financial Information

  • Payment card details

  • Transaction records

  • Payment confirmation details

Account Information

  • Username and password

  • Account settings and preferences

Transaction Information

  • Products viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Order history

  • Shopping behavior patterns

Communications

  • Messages submitted through our Contact Us page

  • Customer support inquiries and responses

Device Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Network connection details

Usage Information

  • Pages visited

  • Time spent on the Store

  • Click activity

  • Browsing behavior and interaction patterns

Sources of Personal Information

We may collect personal information from:

  • Information you provide directly when placing an order or contacting us

  • Cookies and automatic tracking technologies

  • Service providers such as payment processors and shipping partners

  • Business partners and third parties that support Store operations

How We Use Personal Information

We use personal information to operate and improve our Store, including the following purposes:

1. Operating and Improving the Store

  • Processing and fulfilling orders

  • Managing payments

  • Coordinating shipments through third-party global suppliers

  • Managing customer accounts

  • Handling returns and exchanges

  • Saving preferences for future visits

  • Recommending relevant products

2. Marketing & Advertising

  • Sending promotional emails and SMS messages

  • Displaying personalized advertisements

  • Offering customized promotions and recommendations

3. Security & Fraud Prevention

  • Verifying account access

  • Preventing fraud, abuse, or illegal activity

  • Maintaining safe and secure Store operations

4. Customer Support

  • Responding to customer inquiries

  • Providing order and shipping updates

  • Assisting with issues, requests, and support cases

5. Legal Compliance

  • Responding to lawful requests

  • Complying with legal obligations and regulations

  • Enforcing our Store policies and Terms of Service

How We Share Personal Information

We may disclose personal information under the following circumstances:

With Service Providers

Including Shopify, payment processors, shipping carriers, fulfillment partners, global suppliers, analytics platforms, cloud storage providers, and customer service tools.

With Business & Marketing Partners

To support advertising, analytics, promotions, and marketing services.

With Your Consent

When you choose to share information with third-party services.

With Affiliates or Internal Partners

For internal business operations and administrative purposes.

For Legal Reasons

To comply with laws, court orders, or to protect the rights, safety, and security of our customers and Store.

In Business Transactions

In the event of mergers, acquisitions, reorganizations, asset sales, or insolvency proceedings.

Relationship With Shopify

Our Store is hosted by Shopify. Shopify may collect, store, and process personal information related to your use of our Store and other stores on its platform.

This helps support platform functionality, payment security, fraud prevention, analytics, and operational improvements across Shopify’s network.

For more information, please refer to Shopify’s Privacy Policy.

Third-Party Websites

Our Store may contain links to third-party websites that are not operated by us.

We are not responsible for the privacy practices, policies, or content of these external websites. We encourage you to review their privacy policies before submitting personal information.

Children’s Privacy

Our Store is not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their location.

If a parent or guardian believes that a child has submitted personal information to us, please contact us through our Contact Us page.

Data Security & Retention

No method of online transmission or storage is completely secure.

We retain personal information only for as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal data

  • Requesting correction of inaccurate information

  • Requesting deletion of your information

  • Receiving a copy of your stored data

  • Opting out of targeted advertising or data sharing

  • Managing marketing communication preferences

To exercise these rights, please contact us through our Contact Us page.

We may require identity verification before processing certain requests.

Complaints

If you have concerns about how your personal information is handled, please contact us through our Contact Us page.

You may also have the right to contact your local data protection authority where applicable.

International Data Transfers

Because we work with global suppliers and third-party partners, your personal information may be transferred to and processed in countries outside your own.

Where required, appropriate safeguards will be used to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through our Contact Us page.

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.