Refund policy
Refund, Return & Cancellation Policy — ErgoPanda
At ErgoPanda, we want you to shop with confidence. Please review our policy below to understand how we handle refunds, returns, replacements, and order cancellations.
90-Night Money Back Guarantee
We stand behind our product 100%. If you are not completely satisfied with your ErgoPanda pillow within 90 nights of delivery, we will refund your full purchase price — no questions asked.
Refund Policy
Refunds are not available for sale or discounted items. In certain cases, store credit may be offered at our discretion depending on the situation.
If your item arrives defective, damaged, or incorrect, we will provide a free replacement at no additional cost.
Return Policy
We offer a 90-night return window from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and unopened
- In its original packaging
- All original tags attached (if applicable)
- Proof of purchase provided
These requirements help us maintain hygiene standards and quality control.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect due to our error. Once your return request is approved, we will provide you with the return address and further instructions.
How to Return a Product
To start a return, please contact us through our Contact Us page. Our support team may request:
- A photo of the item
- A brief description of the issue
This helps us verify defects, damage, incorrect items, or quality concerns. If the issue is determined to be our responsibility, we will either send you a replacement free of charge or offer store credit where appropriate.
If your item arrives defective or misprinted, please contact us within 90 nights of delivery to qualify for a free replacement.
Cancellation Policy
Orders may be cancelled or modified within 4 hours of being placed. After 4 hours, orders cannot be cancelled or changed, as we begin processing immediately to ensure fast delivery. If your order has already entered processing or has been shipped, cancellation will no longer be possible. If you still wish to return the item after receiving it, you may do so at your own expense by following our return process outlined above.
Questions or Need Assistance?
We're here to help. Please contact us through our Contact Us page, and our support team will assist you as quickly as possible.